TERMS AND CONDITIONS

Responder Group explicitly reserve the right not to accept your order, or to cancel the purchase agreement after the automated order confirmation. All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) where applicable as of 1 December 2014. Product prices are regularly updated when price changes are received from our suppliers.

Shipping and Delivery Policy
Responder Group offer $12 Flat rate shipping on on all orders under $300 in value, and offer FREE Shipping for orders of $300 and above.

Orders are dispatched within 5 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia. Responder Group ships goods Australia wide.

Customer Service Policy
Responder Group is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock or available and pricing is true and correct. Standard delivery timeframes for products are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 5 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy
At Responder Group we believe in our products and stand by them. For any reason, if you are not satisfied with the Responder Pack™ purchased on our site, we have you covered with a 30 day money back guarantee, no questions asked. This means you have 30 days after receiving your Responder Pack™ order to request a return free of charge.

Note: The 30 day money back guarantee on the Responder Pack™ is only valid for products purchased directly from responderwear.com.au. All purchases made through other retailers/online marketplaces must be returned directly to them in accordance with their returns & refund policy.

We do not normally give refunds if you simply change your mind or make a wrong decision with the other goods your purchase from Responder Group. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised.

Privacy Policy in relation to E-Commerce

Responder Group is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that’s all. Responder Group uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Responder Group only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order. Refer to the website privacy policy.

Security Policy

When purchasing from Responder Group your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard.

If you have any questions regarding our security policy, please contact us at Info@responderwear.com.au